AI client intake for personal injury law firms
In personal injury, the firm that responds first usually signs the client — accident victims call several firms, and the slow ones lose. Installed AI is an intake agent Bardo Labs builds and runs that answers every call, form, and chat the instant it arrives, 24/7, qualifies the lead against your criteria — injury, fault, insurance, and how recent the incident is relative to the statute of limitations — and moves a qualified claimant toward the retainer while your team is notified in real time. A lawyer always reviews and makes every case decision: the agent gives no legal advice and forms no attorney-client relationship. Typically live in 4–8 weeks. Install it when leads go cold because no one answered fast enough, or when after-hours and weekend inquiries are slipping away; keep an in-house intake specialist when volume is low or every case needs human screening from the first call.
Every inquiry, captured and screened
Instant response, day or night
Answers every call, web form, and chat the moment it lands, 24/7 — so the 2am car-accident inquiry is captured and engaged instead of going to voicemail and on to the next firm.
Qualify the claim
Screens against your criteria — type and severity of injury, liability, insurance, and how recent the incident is relative to the statute of limitations — and flags the strong, time-sensitive cases for immediate attorney attention.
Move toward sign-up
Collects the incident details, runs a preliminary conflict check against your rules, schedules the consultation, and notifies your team in real time so a qualified claimant doesn't cool off before you reach them.
A service, a hire, or installed
| Installed AI intake agent (Bardo) | Answering service / call center | In-house intake specialist | |
|---|---|---|---|
| Speed to first response | Instant, 24/7 — wins the speed-to-lead race | Picks up, takes a message | When someone is at the desk |
| After-hours & weekends | Built in — accidents don't keep office hours | Usually, at a per-call cost | No, unless you staff shifts |
| Lead qualification | Screens injury, fault, insurance, timing against your rules | Message-taking only, no screening | Yes — bounded by one person's hours |
| Statute-of-limitations awareness | Flags time-sensitive claims immediately | No | Only if they catch it |
| Preliminary conflict check | Runs against your rules, flagged for review | No | Manual |
| Path to retainer | Books the consult, notifies your team in real time | You call back later | Manual follow-up |
| Cost structure | Scoped engagement, priced to outcome | Per-call, climbs with volume | Salary + benefits per specialist |
| Who builds & runs it | Bardo, around your intake process | A third-party vendor's script | You hire, train, and manage |
| Where a human stays in control | Your attorneys review every intake and make all case decisions | Messages relayed; you do all screening | Your specialist and attorneys |
The law stays with your firm
The agent handles
Answering, qualifying, conflict-flagging, and scheduling every inquiry the instant it arrives, 24/7 — the speed-to-lead work that decides whether a claimant signs with you or with the firm that called back first.
Your firm always decides
Case acceptance, legal strategy, and every legal judgment stay with your attorneys. The agent gives no legal advice and forms no attorney-client relationship — it hands your team a qualified, organized intake to review and act on.
An in-house specialist or answering service is fine if
Your lead volume is low enough for one person during business hours, or every case needs an attorney from the first call. If after-hours leads are going cold, install the agent.