AI client intake for immigration law firms
Immigration firms live on inbound volume — calls, web forms, and after-hours inquiries from prospective clients across time zones and languages, each one needing to be captured, screened by case type, and booked before they call the next firm. Installed AI is an intake agent Bardo Labs builds and runs that answers every inquiry around the clock, intakes it in the language the prospect speaks, routes it by matter type, and books the consultation — then hands your team a clean, organized intake to review. A lawyer always reviews and decides: the agent gives no legal advice and forms no attorney-client relationship. Typically live in 4–8 weeks. Install it when inquiries slip away after hours or pile up faster than your front desk can screen them; keep a human intake coordinator when volume is low or nearly every inquiry needs a person from the first hello.
Every inquiry, captured and screened
Capture every inquiry, in their language
Answers web, phone, and form inquiries 24/7 and intakes them in the language the prospect reaches out in — so a midnight inquiry in Spanish, Mandarin, or Portuguese is captured cleanly instead of lost to voicemail or the next firm.
Route by matter type
Screens each inquiry against your criteria and sorts it by matter type — family-based, employment, asylum, removal and deportation defense, naturalization — so the right attorney sees the right case, with the time-sensitive ones flagged.
Book the consultation
Collects the basics, schedules the consult (paid or free) on your calendar, and sends reminders — then hands your team an organized intake summary to review and decide on.
A service, a hire, or installed
| Installed AI intake agent (Bardo) | Answering service / call center | In-house intake coordinator | |
|---|---|---|---|
| Speed to first response | Instant, on every inquiry | Picks up, takes a message | When the front desk is free |
| After-hours & 24/7 coverage | Built in — no shifts to staff | Usually, at a per-minute cost | Business hours only |
| Languages | Intakes in the prospect's language | Depends on staffing, often English-only | Limited to who you've hired |
| Case-type screening | Routes by matter type against your rules | Generic message-taking, no screening | Yes — bounded by one person's time |
| Consultation scheduling | Books and reminds automatically | Takes details, you call back | Manual booking |
| Cost structure | Scoped engagement, priced to outcome | Per-minute or per-call, climbs with volume | Salary + benefits per coordinator |
| Consistency | Same screening on every inquiry | Varies by operator | Varies by day and workload |
| Who builds & runs it | Bardo, around your intake process | A third-party vendor's script | You hire, train, and manage |
| Where a human stays in control | Your attorneys review every intake and make all legal decisions | Messages relayed; you do all screening | Your coordinator and attorneys |
The law stays with your firm
The agent handles
Capturing, screening, routing, and scheduling inquiries 24/7, in the prospect's language — the repetitive front-of-funnel work that decides whether a lead is still warm by the time you reach them.
Your firm always decides
Every legal decision, eligibility assessment, and case strategy stays with your attorneys. The agent gives no legal advice and forms no attorney-client relationship — it hands your team a clean intake to review and act on.
A coordinator or answering service is fine if
Your inquiry volume is low enough for one person, or nearly every inquiry needs human judgment from the first hello. If after-hours and multilingual inquiries are slipping away, install the agent.